The GANZ Code of Ethics sets out an ethical framework for the clinical and management governance of GANZ and for the professional practice of GANZ members. In doing so it also covers the ethical governance practices and requirements of GANZ itself and its officers. It is intended to inform the practice of each GANZ member. To download a copy please click here.

In many instances, issues arise that can be viewed and/or challenged from both legal and ethical standpoints. Practitioner are required to view these guidelines in light of relevant state and federal legislation in Australian and New Zealand, and to seek competent, qualified advice as to which provisions may prevail in any given instance.

GANZ is responsible for receiving, investigating and hearing complaints regarding the conduct of its members. When an individual wishes to make a complaint about a PACFA Registrant, the complaint is to be submitted and heard by the PACFA Member Association to which the practitioner belongs.  Only in circumstances where GANZ is unable to hear the complaint will PACFA consider a complaint regarding a PACFA Registrant. For information about the PACFA Code of Ethics and Complaints Process, please visit the PACFA website.

Making a Complaint

GANZ is responsible for hearing complaints directed at a GANZ member. Please check that the practitioner you are complaining about is a GANZ member by contacting GANZ prior to proceeding with a formal complaint. To download the current complaints form, please click here.

If you wish to make a complaint against a practitioner who is not a GANZ member please contact the relevant authorities listed below.

Australian Health Care Complaints Commissions

Australian Capital Territory
Ph: (02) 6205 2222

New South Wales
Level 13, 323 Castlereagh Street (corner of Hay St)
Sydney NSW 2000
Ph: (02) 9219 7444
 – Toll Free in NSW
1800 043 159
TTY service for the hearing impaired: (02) 9219 7555

Northern Territory
PO Box 1344 Darwin, NT 0801
Ph: (08) 8999 1969 – 
Toll Free: 1800 806 380

GPO Box 3089 Brisbane, QLD 4001
Ph: (07) 3234 0272 – 
Qld Toll Free: 1800 077 308 (excl. Bne metro)
Fax: (07) 3234 0333
Deaflink: (07) 3225 2559

South Australia
PO Box 199
Rundle Mall SA 5000
Ph: (08) 8226 8666 – 
Toll free: 1800 232 007


Level 30, 570 Bourke St Melbourne, Vic, 3000
Ph: (03) 8601 5222 – 
Toll free: 1800 136 066

Western Australia

GPO Box B61
Perth WA 6838
Ph: (08) 9323 0600
 – Toll Free: 1800 813 583

GPO Box 960
Hobart 7001
Ph. 1800 001 170 (Free call)

New Zealand

Psychotherapist Board of Aotearora New Zealand

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